
Healthcare Chatbots Market by Application (Symptom Check, Medical Assistance, Appointment Booking), End-User (Patient, Healthcare Providers, Insurance Companies), Component (Software, Service), Deployment Model (Cloud, On-Premise), and Geography – Global Forecast to 2026
- April, 2021
- Domain: ICT - smart technologies






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Healthcare chatbots are programmed that assists patients with any concerns they may have. This software, which uses cutting-edge technology, assists in responding to patients' minor concerns. The nursing staff has saved a lot of time due to this invention, and they can now concentrate more intently on their work. Due to the automation of various workflows with advanced technologies, a market for these virtual assistants has arisen in the healthcare sector. The global healthcare chatbots market is being driven by rising internet access and smart device adoption, limited availability of healthcare services to address a growing patient population, technical advances in artificial intelligence, chatbots minimizing healthcare costs, and increasing demand for virtual health assistance. However, concerns about data protection, a lack of expertise in chatbot creation, and a lack of knowledge and misconceptions impede the market's growth. The Healthcare Chatbots Market is predicted to grow at the rate of 22.36% CAGR by 2026.
Research Methodology:
The Healthcare Chatbots market is analyzed by utilizing the optimum combination of secondary sources and in-house methodology and a unique balance of primary insights. The real-time valuation of the market is an integral part of our forecasting and market sizing methodology. Industry experts and our primary participants have helped to compile related aspects with accurate parametric estimations for a complete study. The primary participants share is given below:
Healthcare Chatbots Market is based on Application:
- Appointment Scheduling & Medical Guidance
- Symptom Checking & Medication Assistance
Healthcare Chatbots Market is based on End User:
- Insurance Companies
- Patients
- Healthcare Providers
- Other End Users
Healthcare Chatbots Market is based on Deployment Model:
- Cloud-based Model
- On-premise Model
Healthcare Chatbots Market is based on Component
- Services
- Software
Healthcare Chatbots Market is based on Geography
- North America
- Europe
- Asia Pacific
- Rest of the World
In the market based on components, the healthcare chatbots market is divided into software and services. The software segment is estimated to hold a larger share in 2018 compared to the services segment. Improved technological features in chatbot software, like cloud-based deployment, Application Programming Interface (API), Natural Language Processing, multilingual capabilities, interference engine, mobile platform compatibility, and single point of search are boosting the development of the software segment.
Based on deployment mode, the overall healthcare chatbots market is generally segmented into two main segments: on-premise and cloud-based. An on-premise solution is the most preferred way to deploy chatbots among healthcare providers and players. On-premise type of deployment includes purpose-built software installed in mobile, laptops, tablets, and PCs.
The global healthcare chatbots' application segment is bifurcated into symptom checking, medication assistance & guidance, coverage & claims management, and appointment management.
The healthcare chatbots market covers trends and opportunities across the Americas, Asia Pacific, Europe, and the Middle East & Africa in terms of geography. Europe accounted for the highest share of the market in 2017 due to technological awareness and virtual assistants' adoption. But the Americas region is expected to display a robust development rate due to investments in artificial intelligence and technological development.
The Healthcare Chatbots Market is providing with the few notable companies of the market, such as Your.MD, HealthTap, Inc, Sensely, Inc, Buoy Health, Inc, Infermedica, Babylon Healthcare Service Limited, Baidu, Inc, Ada Digital Health Ltd, PACT Care BV, Woebot Labs, Inc, and GYANT.Com, Inc.
- The report provides the overall analysis of the market present trends, challenges, and other factors influencing the market growth.
- Research gives the information of every segmentation of the market and the challenges and opportunities of the market.
- The report describes the major market players' profiles and innovations in rendering the services to the end-users.
- Executive Summary
- Industry Outlook
- Industry Overview
- Industry Trends
- Market Snapshot
- Market Definition
- Market Outlook
- Porter Five Forces
- Related Markets
- Market characteristics
- Market Overview
- Market Segmentation
- Market Dynamics
- Drivers
- Restraints
- Opportunities
- DRO - Impact Analysis
- Application: Market Size & Analysis
- Overview
- Appointment Scheduling & Medical Guidance
- Symptom Checking & Medication Assistance
- End-User: Market Size & Analysis
- Overview
- Insurance Companies
- Patients
- Healthcare Providers
- Other End Users
- Deployment Mode: Market Size & Analysis
- Overview
- Cloud-based Model
- On-premise Model
- Component: Market Size & Analysis
- Overview
- Services
- Software
- Geography: Market Size & Analysis
- Overview
- North America
- Europe
- Asia Pacific
- Rest of the World
- Competitive Landscape
- Competitor Comparison Analysis
- Market Developments
- Mergers and Acquisitions, Legal, Awards, Partnerships
- Product Launches and execution
- Vendor Profiles
- Sensely, Inc.
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- Your.MD Limited
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- Buoy Health, Inc.
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- Infermedica
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- PACT Care BV
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- HealthTap, Inc.
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- Babylon Health
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- Ada Health GmbH
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- Woebot Labs, Inc.
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- COM, Inc.
- Overview
- Financial Overview
- Product offerings
- Developments
- Business Strategy
- Sensely, Inc.
- Companies to Watch
- GYANT.Com, Inc.
- Overview
- Products & Services
- Business Strategy
- GYANT.Com, Inc.
- Analyst Opinion
- Annexure
- Report Scope
- Market Definitions
- Research Methodology
- Data Collation and In-house Estimation
- Market Triangulation
- Forecasting
- Report Assumptions
- Declarations
- Stakeholders
- Abbreviations
Research Framework
Infoholic research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:
- Data Collation (Primary & Secondary)
- In-house Estimation (Based on proprietary data bases and Models)
- Market Triangulation
- Forecasting

Market related information is congregated from both primary and secondary sources.
Primary sources
involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.
Secondary sources
include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.